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Frequently Asked Questions

How do I track my order? 

Shipping Notifications

Once your order ships from one of our fullfillment locations you will recieve an automated Shipping Notification to the email address you provided when you placed your order.  

Order History

Registered Users can access a complete history of the orders placed From Order History you will have detailed information on each shipment including the Carrier Tracking details.

How do I find Shipping information? 

Shipping Rates

Rates for shipping are based on attributes of the ordered items, such as weights and dimensions, and calculated based on rate tables for our network of shipping partners.

To see the shipping rate for each method on an order:

  • Add Items to your Shopping Cart
  • Proceed to the Checkout
  • Select an Address from your Address Book or enter a shipping address
  • Click the ‘Shipping Method’ selection

Rates for each method will be shown next to the shipping method in the selection box.

International Shipping

  • Our Parts offering is currently limited to shipments within USA.
  • Currently shipments from the Terex Utilities Parts Store are limited to the United States.



Shipping Product Window

Equipment  Average Lead Time 
 Genie Runabout  12 Days
 Genie Hoist  15 Days
 Load Lifter  12 Days
 Genie Lift  12 Days
 Superlift Contractor  26 Days
 Super Tower  26 Days
 Aerial Work Platform  9 Days
 Super Tower  26 Days
 Scissor Lift  12 Days
 Telescopic Boom  10 Days
 Articulated Boom Lift  12 Days
 Accessories  18 Days



How do I register for an account?

Account Registration

Signing up for a website account at is quick and simple:

  1. Click 'Sign In' on the right side of the navigation bar on the top of the screen. 
  2. Click 'Create Accout'
  3. Fill in the required information to register for your account
  4. You will be sent a link via email to complete the New Customer Application in order to create a Genie Equipment Account and complete the registration process  

Once the site registration and New Customer Application have been completed you will be sent an email verifying your account creation.

Your account request and new customer application will be reviewed in approximately 72-84 hours. Our team will contact you via email with any questions and/or account confirmation.

If at any time you have a question regarding your registration, please contact us via the Contact Page.


Registered User Benefits 

Registered users take advantage of these considerable benefits:

Order History

Access your complete order history including up-to-date on current status and tracking details for each shipment.


Be on the look-out for coupons and discounts delivered exclusively to registered users or our site.

Shopping Lists

Gain the ability to save and maintain multiple shopping lists to organize your future purchases.

Faster Checkout

Save and manage your shipping locations within the Address Book of your account dashboard to make your checkout quick and easy.

How do I find out about promotions and specials?

To stay up to date with the latest news, promotions and special offers from Genie, visit our email sign up page at and follow us on social media at:

Follow Genie on Facebook
Follow Genie on LinkedIn
Follow Genie on Twitter
Follow Genie on Instagram
Follow Genie on YouTube
Visit Genie Aerial Pros


How do I return the products?



For more information on warranty of Genie products and accessories please visit the Warranty Page

Parts & Service

For service or parts for your equipment, please contact your local Genie dealer. Your local dealer can be found at the Genie Dealer Locator       



I didn't find the answers to my questions

If you have additional questions or feedback related to the website or products please reach out to us via the contact page: Contact Us