Contact Us

Parts – Customer Service

For assistance with Parts Ordering, Order Status, Identification, Pricing, or other inquiries related to replacement parts please reach out to our Parts Customer Service team:

• Utilities Parts Support: Utilities.Parts@terex.com
• Genie Parts Support: AWP.PartsSalesPO@terex.com

Technical Service & Support

Our first-class Service Network is available Monday-Friday to answer your questions and get you pointed in the right direction. Each member of the service department has years of experience with our products and access to all the available information on our units.

Our technical support team is available by emailing the serial number, contact information, and a description of the problem to the address below.

• Utilities Service: Utilities.Service@terex.com
• Genie Service: 1-866-684-1457

Phone Support

You may reach any of our Terex departments by phone and asking to speak to a member of Parts or Service. Please have the model & serial number of the unit available before calling to assist in routing your call to the correct support team.

• Utilities: 1-844-Terex-4U (1-844-837-3948)
• Genie: 1-800-536-1800