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Return Policy - Parts Customer Service
Parts Return Policy
Parts may be returned only with Seller's prior written consent and upon the following conditions:
- Such Parts must be new, unused, undamaged and not obsolete, in good working order and in first class salable condition
- Such Parts must have been purchased by Buyer from Seller within the ninety (90) days prior to Seller’s consent for return
- Such Parts shall be returned in the same condition and in the original packaging as when sold by Seller to Buyer.
Notwithstanding the foregoing, wire rope, cut chain, electrical components, special orders of Parts or any Parts which are altered or manufactured pursuant to Buyer’s requirements and specifications are not returnable. The price refunded by Seller shall be the invoice price previously received by Seller for the Parts, net of freight and taxes, and less a restocking fee to be determined by Seller at the time of the return.
Return Process
Parts may be submitted for Return online within 30-days of purchase by navigating to My Account and viewing your Order History. Select the Order containing the part(s) you wish to return and click the ‘Return’ button to initiate the return process.
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If you do not have an account or you would like to return a part purchased outside of the 30-day online return window—
Please contact Terex Parts Customer Service at: 844-TEREX-4U